Hi, I’m Mark.
A Principal Strategic
Designer with over a decade of experience solving big, complex organisational problems.
Sector experience
Local, State and Federal Government agencies
Healthcare
Education
Banking & Insurance
Telecomms & Utilities
Physical spaces
Awards
Service Design Network, global award
Webby Award
Good Design Award
Department of Premier Design Award
Core services
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Research methods that work best, with groups of people chosen carefully, to turn data into clear and useful information.
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Brainstorming with others and using creative problem-solving methods to come up with fresh and groundbreaking solutions to challenges.
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Building meaningful and actionable strategies from new and existing data that will guide teams to move forward as one.
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Uncovering why our users or team members are having problems so that we can fix them.
Example case studies
Guiding the government to provide the right services in the right ways to all citizens.
Service Victoria
Designing the future campus experience for Nike WHQ.
Nike
A new way of registering and licencing vehicles in Victoria, Australia.
Vic Roads
Developing an employee value proposition for health workers on Defence bases in Australia.