Mark Ayres
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Why were payment claims failing, and what would it take to fix them at scale?

nbn. Project lead, Today

Context

nbn needed payments between its Delivery Partners and the business to work at scale, against a target of 8 million homes and businesses connected by 2020.

Impact

Four areas of insight and seven principles for a smooth payments process, giving nbn and its Delivery Partners a shared view of what needed to change.

See the full case study