Back to the wall
How should we provide digital services to our citizens?
Service Victoria. Strategy lead, Today
Context
In 2017 the Victorian government was thinking about how their citizens would prefer to interact with government agencies through digital devices. They engaged our agency to build a strategy that would guide government agencies about the best ways to deliver services in an era of fast, mobile-anywhere, digital access.
Impact
A hard-hitting strategy piece that created a deep connection with the real stories of Victorian citizens. Guidelines that became the foundation of a new government department, Service Victoria, which won the Global Service Design Award that year.